A person to help
Home movies can be irreplaceable. If something is confusing or a result does not feel right, tell us.
justin@daedalai.studio · Opens your email app. Support is handled by the team, without a guaranteed response time during this private trial.
What to include
- What you were trying to do and what happened.
- Your video format and approximate file size.
- For a missed memory, a rough time in the original recording and why it matters.
Please do not include private access credentials or attach footage. We can arrange an appropriate way to investigate if needed.
Uploading an older home video
The current trial supports MPG and MPEG recordings, as well as MP4 and MOV, up to 5 GiB and 2 hours. Keep the tab open while the file uploads. Your original stays on your computer.
Where is my film?
Keep the trial page open while it is working. When your result is ready, download and save it. Trial files expire after 24 hours from the start of the upload and can be lost earlier on restart.